Terms of sale | Puritte

These General Terms of Sale govern purchases of Puritte products made through the “Buy” button on puritte.com. We recommend that you read them before buying: by completing the payment, you declare that you are aware of and accept them. You can save or print them at any time.

1. Seller

Customer service: hola@puritte.com · +34 91 934 1015
Seller: Jorge Sánchez Torres (LimpialoTodo.com) · NIF 53561116G · C/ Concejal Victorino Granizo 117, 4º A, 28052 Madrid, Spain.

The seller acts as an official distributor of Puritte®, a trademark owned by PINO & PARTNER CREW SL (CIF B23881725), which is also the owner of the website puritte.com.

2. Scope

These terms apply to purchases made by consumers and end users with delivery in mainland Spain. You must be of legal age to make a purchase. For professional or distribution orders, please see the distributors page.

3. Products, prices and offers

The essential characteristics of each product are set out on its product page. Images are for guidance only; the binding information is that shown on the product labelling.

All prices are expressed in euros and include VAT (21%). The struck-through price shown alongside an offer is the product’s recommended retail price (RRP), which is given for reference.

Offers are valid for the period indicated in each one. In particular, the Black Friday offer (PU Micro Premium Mop at €9.99 and Puritte Home Pack at €39.99, both with free shipping) is valid from 3 November until 1 December 2026 at 23:59 (Spanish peninsular time). The applicable price is the one shown at the time the purchase is confirmed.

4. How to buy

Click “Buy” on the product or offer you are interested in. Stripe’s secure payment page will open, where you can adjust the quantity.
Enter your email address, your shipping details and your payment method. If you need an invoice in the name of a company or professional, you can add your tax ID (NIF).
Review the summary and confirm the payment. Before paying, you can correct any details or cancel the purchase.
You will receive an order confirmation by email with its reference number. The contract is deemed concluded upon that confirmation and is formalised in Spanish or in the language of the site you are using.

5. Payment

Payment is made through Stripe, a regulated, PCI DSS-certified payment service provider, by credit or debit card and by the other methods that Stripe offers at any given time (for example, Apple Pay, Google Pay or Link). Payment details are entered directly on Stripe’s page and never reach our servers.

When you confirm the purchase, the amount is authorised and is charged when the order is validated, usually within a few minutes. If the order cannot be fulfilled —for example, because the delivery address is outside the shipping area—, the authorisation is cancelled without any charge and we will inform you by email.

6. Shipping and delivery

Delivery area: mainland Spain. We do not ship to the Balearic Islands, the Canary Islands, Ceuta or Melilla.
Shipping costs: free on the offers where this is indicated.
Delivery time: 24 to 48 working hours from order confirmation. During periods of high demand, such as Black Friday, this time may be extended; it will in no case exceed 30 calendar days. If there is a delay, we will let you know.
The order is delivered by a carrier to the address you provide. We recommend that you check the parcel on receipt and tell us about any incident as soon as possible at hola@puritte.com.

7. Right of withdrawal

You have the right to withdraw from the contract within 14 calendar days without giving any reason. The withdrawal period begins on the day on which you, or a third party other than the carrier indicated by you, receive the products.

To exercise it, you must inform us of your decision by means of an unequivocal statement, for example an email to hola@puritte.com stating your order number. You may use the model form below, although it is not mandatory. It is sufficient for you to send your communication before the withdrawal period expires.

Return of the products: you must return the products without undue delay and, at the latest, within 14 calendar days from the day on which you inform us of your withdrawal. We will provide you with the return address. You will bear the direct cost of returning the products.

Refund: we will reimburse all payments received from you, including standard delivery costs, within a maximum of 14 calendar days from the day on which you inform us of your decision, using the same means of payment that you used, unless you expressly agree otherwise, and at no cost to you. We may withhold the refund until we have received the products back or until you have supplied evidence of having sent them back, whichever is the earliest.

You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exception: in accordance with Article 103 of the Spanish Consolidated Text of the General Law for the Defence of Consumers and Users, the right of withdrawal does not apply to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

Model withdrawal form

To JORGE SÁNCHEZ TORRES (LimpialoTodo.com), C/ Concejal Victorino Granizo, 117 – 4º A, 28052 Madrid · hola@puritte.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: ___
Ordered on / received on: ___ · Order number: ___
Name of consumer: ___
Address of consumer: ___
Signature of consumer (only if this form is submitted on paper): ___
Date: ___

8. Warranty

The products are covered by the legal guarantee of conformity provided for in the Spanish Consolidated Text of the General Law for the Defence of Consumers and Users: the seller is liable for any lack of conformity that becomes apparent within three years of delivery. If a product arrives damaged or does not match what you ordered, write to us at hola@puritte.com and we will offer you its repair or replacement or, where applicable, a price reduction or termination of the contract, at no cost to you.

9. Customer service and complaints

For any query, incident or complaint, you can write to us at hola@puritte.com or call +34 91 934 1015. We will respond as soon as possible and, in any event, within one month at most. Official complaint forms (hojas de reclamaciones) are available to you, and you can request them from us through these same channels.

If you are not satisfied with our response, you can contact the consumer services of your autonomous community or the Consumer Arbitration Board (Junta Arbitral de Consumo). The seller is not bound by any code of conduct or alternative dispute resolution procedure, except as may be voluntarily agreed in each case.

10. Data protection

The data you provide when making a purchase is processed to manage your order, as explained in the Privacy Policy.

11. Applicable law and jurisdiction

These terms are governed by Spanish law. If you are a consumer, the courts and tribunals of your place of residence shall have jurisdiction over any dispute.

12. Amendments

We may amend these terms to adapt them to legal or operational changes. Each purchase is governed by the terms in force at the time it is made.

Last updated: November 2026.